When It Seems Too Good To Be True...It Usually Is

There are absolutely thousands of cleaning company's out there to choose from...so just how do you know what the differences are? Listed below, we have created a spreadsheet that you can print out and use a guide when looking for a professional company to use for your textile cleaning.

	Carpet 1st	Company "X"
Do you carry at least the minimum $300,000 insurance limit required by law?	YES
Are my walls and corners in my home going to be protected from the cleaning equipment with corner protectors?	YES
Do you wear shoe protectors while working?	YES
Do you perform background checks on your employees?	YES
Are your head technicians trained through the IICRC?	YES
Do you have specific processes designed for each fiber type in carpeting and upholstery?	YES
Do you have a safety program in place to protect my family members and pets?	YES
Do you offer rapid drying techniques that will allowing drying within 3 hours or less?	YES
Will a professionally uniformed technician arrive at my home?	YES
Do you offer FREE Carpet and Upholstery spotter for life if I use your services?	YES
If I request, do you offer green cleaning using only cleaning products using fruit and vegetable extracts?	YES
Do you offer FREE in-home carpet inspections with a detailed report for me to look over?	YES
Do you offer FREE in-home price quotes with no obligation or pressure to purchase?	YES
Do you offer free carpet and upholstery spotting advice whenever needed?	YES
Does your carpet cleaning process include the use of a triple planetary rotary machine to ensure that all of the soil present is properly suspended for extraction from the carpeting?	YES
Do you use a variety of cleaning equipment technology since a 'one size fits all approach to cleaning does not work?	YES
Do you offer Tile and Grout Cleaning?	YES
Do you offer Upholstery Cleaning?	YES
Do you offer me an unconditional warranty on your services?	YES
Do you offer carpet repair services?	YES
Do you offer hand sewing repair techniques if and when necessary?	YES
If I need my carpet restretched, do you use a knee kicker or a power stretcher?	Power Stretcher
Do you offer a lifetime guarantee on your repair work?	YES
Do you use an acid side rinse to nuetralize the carpeting or do you use an emulsifier or detergent to rinse the carpeting with? (If the carpeting is not nuetralized, a soil attracting residue will be left behind most of the time.)	Acid Side rinse so that there is no soil attracting residue left behind.
Do you have a clean record with the BBB?	YES
Do you offer 'TRUE' hot water extraction where you can heat the water upwards of 230 degrees?	YES
Do you vacuum my carpeting before truly deep cleaning my carpeting?	YES
Do you include a general deodorizer with your cleaning?	YES
Does the price of your cleaning and the price that you advertise include everything that is needed to clean my carpeting correctly the first time without any ad-ons?	YES
Once my carpeting is cleaned and you recieve the check for the invoice, do I, 'the customer' still come first?	YES, Carpet 1st wants to absolutely WOW you with our service so that we can service your cleaning needs in the future.
Do you offer more than 1 cleaning method?	YES, there is no one size fits all for every cleaning need.
Do you attend continuing education courses in the cleaning industry in order to stay ahead in technological and servicing standards? How many?	YES, Min. 3 per year

If there are questions that you may have that we have not included within this spreadsheet, please feel free to contact us so that we can cover any questions, comments or concerns that you may have.

Our ultimate goal is your satisfaction of the professional services that you hire Carpet 1st for. We live this goal through our extensive training programs, IICRC certification, and striving to be artists in the cleaning industry and not just technicians. We look forward to serving you.

Our 6 Point Oath that will Absolutely Have You RAVING about Your Cleaning Experience With Us:

1. Respect: We understand that we are a guest in your place of business. We treat everybody and everything on your property with the due respect that you would expect any guest to have.
2. Protection of Property: From furniture pads to wall corner protectors, we will do everything within our power to protect your home and the property inside. You take great pride in your home and the furnishing inside...We take great pride in protecting your home and the furnishing inside.
3. Honesty in Pricing: You can bet your bottom dollar that before any work is performed, you will have a solid, written price quote without any hidden charges.
4. Trust & Safety: All of our technicians who arrive at your door will be uniformed, carry a Carpet 1st ID badge, will have received a thorough background check and are all properly trained in safe and effective cleaning techniques through the IICRC. We have placed our associates through the "paces" so that you don't have to.
5. Peace-of-Mind: For any possible reason that an accident may occur, you can be rest assured that it will be taken care of. Carpet 1st is insured for much higher than what is required by law so that we can ensure your piece-of-mind.
6. No Fine Print, No Gimmick Guarantee: If we wanted a two page guarantee with stipulations, word-play and loop-holes, we would have become lawyers. All that we want here at Carpet 1st is to make you over-joyed by the experience that you have with us. If you are not absolutely thrilled by the service provided to you, just let us know and there will be no charge for our cleaning service.

If you are looking for an honest, reputable company to assist you with your cleaning needs, give us a call!

(410) 747-2447