Our Business Philosophy: It is actually very simple...
"To offer you the very best in service down to every last detail of your interaction with Carpet 1st so that you will be absolutely thrilled about doing business with us again and again."
Let's Paint a Picture of The Majority of Carpet Cleaning Experiences:
You look at your carpeting and notice that it doesn't have the same luster as it use to. The traffic areas are starting to look more dull that the other areas and decide that it is time to have a professional come in to rejuvenate your carpeting.
The first place that you look is the yellow pages or a major search engine. "Oh the Choices!"...there are absolutely hundreds of cleaners to choose from. After you simmer through all of the choices, you just decide to choose one and hope that it works out for the best...
YOUR SCHEDULED CLEANING DAY HAS ARRIVED:
You have taken the day off of work but still wake up early to start to prepare your house for the 'big event'. The carpet cleaning company told you that they would arrive sometime between 8AM and 2PM. You now have all of the breakables out of the way and are ready for the professionals to start...it is now 7:45AM.
9:00AM: Okay, maybe they are caught in traffic...
11:00AM: You are now starting to get frustrated but you decide, "Hey, they told me between 8AM and 2PM...they are still within their time frame.
1:25:PM: At this point you start to get angry until you hear a vehicle that sounds like the muffler was left at the corner pulls into your driveway. No call to let you know that they were on their way...but hey, their here right?
The "technician" arrives at your door unclean, unshaven and unpolite without any common courtesy. Since you have waited over half a day, despite your better judgement, you let them in to start to work.
2:25PM: The 'technician' hands you the bill for payment. WHAT!...you have only been here for an hour for my whole house. Feeling frustrated, you question whether you will ever hire a carpet cleaner again.
This is the Unfortunate Reality Of a Lot of Consumers Out There...
If you have not had a personal experience as such, most know of somebody who has. Here at 
, we strive to reverse this industry trend down to every last detail.
We are able to accomplish this by our 6 Point Oath to YOU as our customer:
- Respect: We understand that we are a guest in your home. We treat everybody and everything on your property with the due respect that you would expect any guest to have.
- Protection of Property: From furniture pads to wall corner protectors, we will do everything within our power to protect your home and the property inside. You take great pride in your home and the furnishing inside...We take great pride in protecting your home and the furnishing inside.
- Honesty in Pricing: You can bet your bottom dollar that before any work is performed, you will have a solid, written price quote without any hidden charges.
- Trust & Safety: All of our technicians who arrive at your door will be uniformed, carry a Carpet 1st ID badge, will have received a thorough background check and are all properly trained in safe and effective cleaning techniques through the IICRC. We have placed our associates through the "paces" so that you don't have to.
- Peace-of-Mind: For any possible reason that an accident may occur, you can be rest assured that it will be taken care of. Carpet 1st is insured for 2 million US (much higher than required by law) so that we can ensure your piece-of-mind.
- No Fine Print, No Gimmick Guarantee: If we wanted a two page guarantee with stipulations, word-play and loop-holes, we would have become lawyers. All that we want here at Carpet 1st is to make you over-joyed by the experience that you have with us. If you are not absolutely thrilled by the service provided to you, just let us know and there will be no charge for our cleaning service.
